If you are not satisfied with your purchase or detect a manufacturing defect within 14 calendar days after receiving your order, you may request a return.
Before returning any product, you must contact OfertaTop to receive the appropriate instructions for returning the goods.
Unless the return is due to a defective, damaged or incorrectly supplied product by OfertaTop, the direct cost of returning the goods shall be borne by the buyer.
Return Conditions
To prevent damage during transport, all returned products must be properly protected with suitable external packaging, preferably similar to the packaging used for the original delivery.
Products must be returned with all their components, accessories and manuals and, where possible, with their original packaging in good condition.
No writing, shipping labels or other modifications should be made directly on the original product packaging. Carrier labels should be placed on additional external packaging.
The customer shall be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and proper functioning.
Returns should be sent using a shipping service that provides tracking information or proof of shipment.
OfertaTop shall not be responsible for delays, loss or other incidents involving shipping services arranged directly by the customer for the purpose of returning goods.
Defective Products and Repairs
If a product appears to have a manufacturing defect, you must contact OfertaTop before sending it for inspection.
Damage caused by incorrect installation or use, incompatible external devices, power surges, electrical discharges, unauthorised modifications, improper handling, firmware alterations or any use contrary to the manufacturer's instructions may be excluded from warranty coverage where such circumstances are the direct cause of the fault.
If a product submitted for inspection or repair is found to be operating correctly and no warranty-covered defect is identified, OfertaTop may charge the customer for shipping and, where applicable and disclosed in advance, reasonable diagnostic or inspection costs.
Information to Include with a Return
To help us identify and process your return, we recommend including a copy of the invoice or order confirmation together with the following contact information:
- Full name
- Email address
- Contact telephone number
- Order or invoice number
- Reason for the return
Right of Withdrawal
Where the buyer qualifies as a consumer under applicable law, they may exercise their right of withdrawal within the legally established period of 14 calendar days, without having to provide a reason, except in cases where the right of withdrawal is legally excluded.
The withdrawal period begins on the day on which the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.
To exercise this right, the consumer must clearly communicate their decision to withdraw within the applicable period.
After notifying OfertaTop of the withdrawal, the consumer must return the goods within the period established by applicable law.
The right of withdrawal may not apply in cases expressly excluded under applicable legislation, including certain customised products, goods manufactured according to the customer's specifications or other products that are legally excluded from the right of withdrawal.
Contact
To request a return or repair, or to exercise your right of withdrawal, please contact us:
OfertaTop
Email: info@ofertatop.eu
Phone: +34 711 203 300